You will automatically receive an email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.

You will manually receive a ‘Journey Details’ email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver’s telephone number. Shofa Cars will not refund you if you have forgotten to take this with you.

Shofa Cars does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. We will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however we accept no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Shofa Cars does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact our customer services team immediately.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us or the driver as soon as possible.

We use our own transport wherever possible but do use third party companies where appropriate.

Pricing

Our prices are fixed price. If we think that destination is not correct we may add extra charge for that and this will be payable by you to the driver directly.

We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time

On Journeys collecting from an airport Shofa Cars does not charge for the 1st hour’s waiting time after the plane has landed.

Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro rata’.

Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.

Tolls

Any Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.

Amendments

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking

All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.

Cancellations

We will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from us confirming the cancellation, then we have not received it. In this case please call us urgently.

Refunds will not be issued in the following circumstances:

• No refund is made if the passenger does not show up for pre-paid journeys.
• No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
• All other circumstances where a refund may be possible should be addressed directly with our customer services.

Please note that some calls may be recorded for quality and training purposes.

Privacy

We use your personal information to provide the services you’ve requested (i.e. to process your order). We may also use this information for auditing, research and analysis to operate and improve our technologies and services. Where required to fulfill your transfer, we may pass selected information to third parties.